NOTICE: According to District Administration Order vide memo no. 2165/ZP/2021 All guests having C/in up-to 30th July should have Double Dose covid vaccine certificate or RTPCR negative report in prior 72 hrs of test. Further notifications will be shared later on.
GENERAL TERMS AND CONDITIONS
The primary guest must be at least 18 years of age to be able to check in at the hotel. The receipt due amount must be paid on Check-in at Hotel.
It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are a Driving License, Voter ID Card, and Passport. Without a valid ID, the guest will not be allowed to check in.
Only PAN card is not accepted as valid ID cards.
The stay of 1 child up to 5 years of age is complementary without the use of extra mattresses. Breakfast charges may be applicable to the child.
Pets are not allowed upon prior permission of the hotel.
Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behavior is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
Bankura Tourism is not responsible for any type of criminal activities by Guests during their stay.
Certain destinations may have different policies for specific times during the year.
Guests shall be liable for any damage, except normal wear and tear to the Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
Certain policies are booking specific and are informed to the customer while making the booking.
All disputes and complaints are subject to Bankura Jurisdiction only.
Canceling is as fast and easy as booking one. We would love to host you, but our simple cancellation process makes sure you receive a quick confirmation and fast refunds in case your plans change. Our standard check-in time is 11:30 AM and you can check-in any time after that on the check-in date till your reservation is valid.
If the cancellation happens due to CoViD lockdown or related circumstances, we provide a 1 Year credit of that booking amount from the booking date.
We do not charge cancellation fees for bookings canceled within 60 minutes of creating the same booking. Any amount paid will be refunded.
Without an ID card, Check-in may be restricted. No refund in this case.
30 days or more prior to arrival: 5% of the booking amount will be charged.
29-15 days prior to arrival: 50% of the booking amount will be charged.
14-07 days prior to arrival: 75% of the booking amount will be charged.
06-01 days prior to arrival/NO SHOW: 100% of the booking amount will be charged.
NO SHOW means Guest not checked-in within 04:00 pm of C/in date.